How can we help?

Parents

• Can a player wear earrings during the game?
• What is the role of a Parent Assistant Coach?
• How can I sign up as a Parent Volunteer Coach?
• What is the role of a Team Parent?
• Should I arrange a snack schedule?
• Do you have a lost and found area at the site?

Uniforms

• How do I change the uniform sizes?
• Can I exchange a uniform for another one?
• How do I know if my uniform has been shipped?
• How can I order a replacement uniform?
• My child is moving teams, how do I order a new uniform?
• How long does it take to ship the uniform from the date of registration?

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Registration

• Can my child play up or down a grade level?
• I’m on the waitlist. What does this mean?
• What do I do if I accidentally registered my child with the wrong name?
• I have an order in my cart and I can't checkout. How can I check out?
• What do I do if I am having trouble registering my child?
• TeamSnap FAQ

Account Information

• How do I add another email to my profile?
• How do I update the shipping address on my account?
• How do I add another user to my profile?
• Does Next Level Sports offer Scholarships?

Refunds and Cancellations

• Can I get a credit instead to use for next season?
• Will my refund go back to my credit card?
• How do I go about getting a refund or cancelling my registration?

Transfers

• Can I transfer my child to another location or another grade division?

Practices

• Why is my game time different from the practice time?
• Why is my game time in my account/team page different than the practice time?

Coaches

• How many Parent Volunteer Coaches can we have?